J6 tips – social media tips – 7 reasons to embrace online culture / social media Adelaide, Gold Coast

2 billion people are online. 85% of customers expect businesses to be active in social media. Word of mouse = word of mouth. Online culture is THE CULTURE. You can hate social media… Continue reading

How Social Media Is Changing The Landscape Of Customer Service [INFOGRAPHIC] – AllTwitter

While this shift towards social customer support is of note, traditional channels are still very important – 57 percent of online customers turn to search engines to solve their support issues. via How… Continue reading